KAJRI COLLECTION

TERMS & CONDITIONS

Effective Date: July 24, 2026

TERMS & CONDITIONS OF KAJRI COLLECTION

Welcome to KAJRI COLLECTION (“Company”, “Business”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, customer support channels, WhatsApp Business communications, Rich Communication Services (RCS) messaging, and all related digital platforms operated by KAJRI COLLECTION.

Our business operates from:

KAJRI COLLECTION
Shop No. 15/16, Building No. A-59/60, Anand Dhara, Shanti Nagar, Sector 3, Near Jain Mandir, Mira Road, Thane, Maharashtra – 401107, India
Phone: 8369464460
Email: kajrienthnicwearvashi@gmail.com

By accessing our website, placing an order, communicating with us through WhatsApp, RCS, email, telephone, or any other communication channel, you acknowledge that you have read, understood, and agree to comply with these Terms.

1. Introduction

KAJRI COLLECTION is engaged in the sale of ethnic wear, apparel, fashion accessories, and related products through physical and digital channels. We are committed to providing customers with a secure shopping experience while complying with applicable laws of India, Meta Business Messaging policies, Google RCS Business Messaging policies, consumer protection laws, and applicable data protection standards.

These Terms constitute a legally binding agreement between KAJRI COLLECTION and every user, visitor, customer, or purchaser.

2. Definitions

For the purpose of these Terms:

  • Company, Business, We, Our, or Us means KAJRI COLLECTION.
  • User, Customer, You, or Your means any person accessing or using our services.
  • Website means our official website and any related online platform operated by KAJRI COLLECTION.
  • Services include product sales, customer support, promotional communication, WhatsApp Business messaging, RCS messaging, order processing, payment processing, and after-sales support.
  • Content includes text, graphics, images, logos, product descriptions, videos, trademarks, and other materials available on our platforms.
  • Platform refers to websites, mobile applications, WhatsApp Business, Google RCS, email services, and other official communication channels.

3. Acceptance of Terms

By using our Services, you confirm that:

  • You have read these Terms.
  • You understand these Terms.
  • You agree to comply with these Terms.
  • You are legally capable of entering into a binding agreement under Indian law.

If you do not agree with any part of these Terms, you should discontinue use of our Services immediately.

4. Description of Services

KAJRI COLLECTION provides retail and customer support services including but not limited to:

  • Sale of ethnic wear and fashion products
  • Product inquiries
  • Customer support
  • Order confirmations
  • Shipping notifications
  • Payment updates
  • Promotional campaigns
  • Discount announcements
  • Customer assistance through WhatsApp Business
  • Business messaging through Google RCS
  • Email communication
  • Order-related notifications

We reserve the right to modify, suspend, or discontinue any service without prior notice where necessary for operational, legal, or technical reasons.

5. Eligibility

You may use our Services only if:

  • You are at least 18 years of age or are using our Services under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into contracts under applicable Indian laws.
  • You provide accurate information.
  • You comply with applicable laws.

We may refuse service where prohibited by law or where misuse is suspected.

6. Account Registration

Some services may require registration.

You agree that:

  • Information provided is accurate.
  • Contact information remains updated.
  • Login credentials remain confidential.
  • You are responsible for all activities under your account.

KAJRI COLLECTION reserves the right to suspend or terminate accounts involved in fraud, abuse, or policy violations.

7. User Responsibilities

Users agree to:

  • Provide accurate personal information.
  • Use our Services lawfully.
  • Respect intellectual property rights.
  • Avoid misuse of communication platforms.
  • Refrain from fraudulent purchases.
  • Not interfere with website security.
  • Not attempt unauthorized access to systems.
  • Not transmit malicious software or harmful code.
  • Comply with all applicable Indian laws while interacting with our Services.

Any misuse may result in suspension of access and legal action where appropriate.

8. Orders, Payments & Billing

Orders placed with KAJRI COLLECTION are subject to availability and acceptance.

Customers agree to:

  • Pay all applicable charges.
  • Provide valid payment information.
  • Verify billing details before payment.
  • Accept applicable taxes and shipping charges.

Prices may change without prior notice.

An order confirmation does not guarantee acceptance. Orders may be cancelled due to:

  • Pricing errors
  • Inventory shortages
  • Payment failures
  • Fraud prevention measures
  • Regulatory requirements

Refunds, where applicable, will be processed according to our Refund Policy.

9. Subscription Renewal & Termination

Where any subscription-based service, loyalty program, or promotional membership is offered, renewal terms will be communicated separately.

KAJRI COLLECTION may suspend or terminate access if:

  • Terms are violated.
  • Fraudulent activity is detected.
  • Legal obligations require suspension.
  • Payment defaults occur.
  • Abuse of customer support channels is identified.

Users may discontinue communications by following applicable unsubscribe or opt-out procedures.

10. Use of WhatsApp Official API & RCS

KAJRI COLLECTION may communicate with customers using the WhatsApp Business Platform and Google Rich Communication Services (RCS) Business Messaging.

These communications may include:

  • Order confirmations
  • Delivery updates
  • Customer support
  • Appointment confirmations
  • Promotional offers (where consent has been provided)
  • Payment reminders
  • Feedback requests

Customers acknowledge that:

  • Messages are sent only through authorized business channels where applicable.
  • Communications are subject to the policies of Meta Platforms and Google.
  • Customers may opt out of promotional communications at any time.
  • Transactional communications necessary for order fulfillment may continue where legally permitted.

Users shall not misuse official communication channels or impersonate KAJRI COLLECTION.

11. Message Delivery & Compliance Policy

While KAJRI COLLECTION makes reasonable efforts to ensure timely message delivery, delivery depends on third-party networks and service providers.

We do not guarantee:

  • Instant delivery
  • Continuous availability
  • Network uptime
  • Carrier availability
  • Device compatibility

Customers agree that:

  • Mobile numbers provided belong to them or are authorized for use.
  • Consent has been provided where required.
  • Messages may be filtered or delayed by telecom operators, Meta, Google, or other service providers.

KAJRI COLLECTION complies with applicable messaging policies, including restrictions against spam, deceptive practices, phishing, unlawful marketing, or misleading communications.

12. Intellectual Property Rights

All content displayed by KAJRI COLLECTION, including:

  • Logos
  • Product images
  • Designs
  • Product descriptions
  • Website layout
  • Graphics
  • Icons
  • Text
  • Branding
  • Trademarks

is owned by or licensed to KAJRI COLLECTION unless otherwise stated.

No content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission.

Unauthorized use may result in legal action under applicable intellectual property laws.

13. Confidentiality

Where confidential business information is exchanged, both parties agree to use reasonable efforts to protect such information.

KAJRI COLLECTION maintains commercially reasonable safeguards to protect customer information. Customers are also expected to maintain the confidentiality of account credentials and order information where appropriate.

14. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted under applicable law, KAJRI COLLECTION disclaims warranties relating to:

  • Continuous availability
  • Error-free operation
  • Compatibility with every device
  • Uninterrupted messaging services
  • Third-party network performance
  • Merchantability beyond statutory consumer rights
  • Fitness for a particular purpose except where expressly stated

Nothing in these Terms limits any non-excludable rights available to consumers under applicable Indian law.

15. Limitation of Liability

To the maximum extent permitted by law, KAJRI COLLECTION shall not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising from:

  • Service interruptions
  • Delayed communications
  • Third-party platform outages
  • Network failures
  • Unauthorized access beyond our reasonable control
  • Loss of profits
  • Loss of business opportunities
  • Loss of data caused by third-party systems

Our aggregate liability for any claim shall not exceed the amount paid by the customer for the relevant product or service giving rise to the claim, except where prohibited by law.

16. Indemnification

You agree to indemnify and hold harmless KAJRI COLLECTION, its proprietors, employees, representatives, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Breach of these Terms
  • Fraudulent conduct
  • Violation of applicable law
  • Misuse of our Services
  • Infringement of third-party rights

This obligation survives termination of these Terms.

17. Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall first be addressed through good-faith discussions. If a resolution cannot be reached, the matter shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, unless otherwise required by applicable law.

18. Changes to These Terms

KAJRI COLLECTION reserves the right to modify these Terms at any time to reflect changes in law, technology, business operations, or regulatory requirements.

The revised Terms will become effective upon publication on our website unless otherwise stated. Continued use of our Services after publication constitutes acceptance of the updated Terms.

Users are encouraged to review this page periodically.

19. Contact Information

If you have any questions regarding these Terms & Conditions, you may contact us using the following details:

KAJRI COLLECTION
Shop No. 15/16, Building No. A-59/60, Anand Dhara, Shanti Nagar, Sector 3, Near Jain Mandir, Mira Road, Thane, Maharashtra – 401107, India

Phone: 8369464460
Email: kajrienthnicwearvashi@gmail.com

We will make reasonable efforts to respond to legitimate inquiries in a timely manner.

Final Provisions

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Failure by KAJRI COLLECTION to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

These Terms constitute the entire agreement between KAJRI COLLECTION and the user regarding the use of our Services and supersede any prior understandings relating to the same subject matter.