Effective Date: July 24, 2026

PRIVACY POLICY OF KAJRI COLLECTION

At KAJRI COLLECTION (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, communicate with us through WhatsApp Business, Google Rich Communication Services (RCS), email, telephone, or other official communication channels.

This Privacy Policy is intended to comply with applicable laws of India, including relevant provisions relating to digital data protection, electronic records, and consumer protection, while also supporting the privacy expectations of Meta (WhatsApp Business Platform) and Google RCS Business Messaging.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

KAJRI COLLECTION is engaged in the retail sale of ethnic wear, fashion apparel, and related products. To provide our products and customer support efficiently, we collect and process certain information about our customers.

We process personal information only for legitimate business purposes and take reasonable technical and organizational measures to protect it.

Business Contact Information:

KAJRI COLLECTION
Shop No. 15/16, Building No. A-59/60, Anand Dhara, Shanti Nagar, Sector 3, Near Jain Mandir, Mira Road, Thane, Maharashtra – 401107, India

Phone: 8369464460

Email: kajrienthnicwearvashi@gmail.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

This may include:

Full name
Mobile number
Email address
Billing address
Shipping address
City, State, and PIN Code
Purchase history
Customer support requests

Account Information

If account registration is available, we may collect:

Username
Password (stored securely where applicable)
Login history
Account preferences

Device Information

When you visit our website, we may automatically collect:

IP address
Browser type
Operating system
Device model
Language settings
Time zone
Website usage information

Cookies and Similar Technologies

We may use:

Essential cookies
Session cookies
Analytics cookies
Preference cookies
Security cookies

These technologies help us improve website performance, maintain security, and understand customer interactions.

Transaction Information

We may collect:

Order details
Payment status
Invoice information
Shipping details
Delivery confirmations
Return or exchange records

Payment card information is generally processed by authorized payment gateways. KAJRI COLLECTION does not intentionally store complete payment card details unless required by law or securely handled by an approved payment processor.

Communication Information

When you contact us, we may retain:

Emails
Telephone records
Customer support chats
WhatsApp conversations
RCS conversations
Feedback forms
Complaint records

Message Data

For communications through WhatsApp Business Platform and Google RCS, we may process:

Mobile number
Message content submitted by you
Business replies
Delivery status
Read receipts (where available)
Communication timestamps
Opt-in and opt-out records

We do not intentionally collect more information than is reasonably necessary to provide our services.

3. Purpose of Data Collection

We collect information to:

Process orders
Deliver purchased products
Verify transactions
Respond to customer inquiries
Provide customer support
Send shipping notifications
Improve our website and services
Prevent fraud
Comply with legal obligations
Maintain business records
Send promotional communications where you have provided consent
Deliver transactional messages relating to your orders

Information is collected only for lawful and legitimate business purposes.

4. Consent for WhatsApp & RCS Data Processing

KAJRI COLLECTION may communicate with customers using the WhatsApp Business Platform and Google RCS Business Messaging.

Where required by law or applicable platform policies, we obtain your consent before sending promotional messages.

By voluntarily providing your mobile number and interacting with us through WhatsApp or RCS, you acknowledge that:

You authorize us to communicate regarding your orders and customer support.
You understand that messaging services are provided through third-party platforms.
You may receive transactional notifications necessary to complete your purchases.
Promotional communications are sent only where permitted and may be stopped by following the unsubscribe or opt-out instructions.

Your messaging preferences will be respected in accordance with applicable law and platform requirements.

5. Legal Basis for Processing

We process personal information based on one or more of the following grounds, as applicable:

Your consent
Performance of a contract (such as fulfilling an order)
Compliance with legal obligations
Protection against fraud and abuse
Legitimate business interests, provided such interests do not override your rights and freedoms

Where consent is required, you may withdraw it at any time, subject to legal or contractual limitations.

6. How We Use Collected Data

Your information may be used to:

Process purchases
Confirm orders
Arrange deliveries
Verify identity where necessary
Respond to customer service requests
Provide warranty or after-sales support
Send invoices and receipts
Notify you about delivery updates
Improve website performance
Enhance customer experience
Analyze usage trends
Maintain business records
Prevent fraudulent activities
Resolve disputes
Meet legal and regulatory requirements

We use only the information reasonably necessary for these purposes.

7. Data Retention & Deletion

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Meet accounting requirements
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless longer retention is required by law or legitimate business needs.

You may request deletion of your personal information where applicable, subject to legal and contractual requirements.

8. Data Sharing with Third Parties

We do not sell your personal information.

We may share information with trusted third parties only where necessary to operate our business, including:

Authorized payment gateways
Logistics and courier partners
Cloud hosting providers
IT support providers
Website hosting providers
Customer relationship management systems
Analytics providers
Meta Platforms (for WhatsApp Business services)
Google (for RCS Business Messaging services)
Telecom operators and messaging intermediaries involved in delivering business messages
Government authorities or regulators where required by law

Each third party is expected to process information only for authorized purposes and to implement appropriate safeguards.

9. Security Measures & Encryption

KAJRI COLLECTION takes reasonable technical and organizational measures to protect your information, including, where appropriate:

Secure website technologies
Encryption in transit using industry-standard protocols
Access controls
Password protection
Limited employee access
Network security measures
Regular software updates
Monitoring for unauthorized access

No internet-based transmission or electronic storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember user preferences
Measure website performance
Improve user experience
Analyze website traffic
Support security functions

You may choose to disable cookies through your browser settings. However, certain features of the website may not function correctly if cookies are disabled.

11. Data Transfer & Storage

Your information is primarily stored and processed using systems located in India or by service providers that maintain appropriate security safeguards.

Where information is processed outside India by trusted technology or messaging providers, we take reasonable steps to ensure that suitable contractual, technical, and organizational protections are in place.

12. User Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Update your contact details
Withdraw consent where processing is based on consent
Request deletion of eligible information
Request restriction of certain processing activities
Object to specific processing where permitted by law
Opt out of promotional communications

To exercise these rights, please contact us using the details provided in this Privacy Policy. We may request reasonable information to verify your identity before processing your request.

13. Policy for Children

Our products and services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe that a child has provided personal information to us may contact us using the information below.

14. Updates to This Privacy Policy

KAJRI COLLECTION may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or regulatory guidance.

The updated version will be published on our website with a revised effective date. Continued use of our services after the updated policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.

We encourage users to review this page periodically.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Thane, Maharashtra, unless otherwise required by applicable law.

16. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

KAJRI COLLECTION

Shop No. 15/16, Building No. A-59/60, Anand Dhara, Shanti Nagar, Sector 3, Near Jain Mandir, Mira Road, Thane, Maharashtra – 401107, India

Phone: 8369464460

Email: kajrienthnicwearvashi@gmail.com

We will make reasonable efforts to respond to legitimate privacy-related requests within a reasonable timeframe.

Final Provisions

This Privacy Policy forms an integral part of your relationship with KAJRI COLLECTION. If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

Our commitment to protecting your privacy remains a fundamental part of how we conduct our business. We continuously review our privacy practices to improve transparency, strengthen security, and ensure that your personal information is handled responsibly and in accordance with applicable legal and regulatory requirements.